Refund and Returns Policy

Srivian Homemade Chocolates – Terms & Conditions

Effective Date: 06-05-2026

By accessing and using the website of Srivian Homemade Chocolates, you agree to comply with and be bound by the following Terms & Conditions.

1. Use of Our Website

You agree to use this website only for lawful purposes and not to:

Violate any applicable laws or regulations
Misuse or attempt to disrupt the website functionality
Engage in fraudulent activities or unauthorized access

2. Product Information

All our chocolates are homemade and freshly prepared upon order, with no added preservatives.
Product images are for representation purposes; actual appearance may vary slightly.
We strive to keep all product details accurate, but we reserve the right to correct any errors, including pricing and availability, without prior notice.

3. Orders & Payments

By placing an order, you agree to provide accurate information and pay the total amount including applicable charges.
Orders are confirmed only after successful payment.
Payments are securely processed through third-party payment gateways. We do not store your payment details.

4. Order Preparation

Since all products are made fresh, preparation time may vary depending on order size and customization.
Custom or bulk orders may require additional time.

5. Delivery

We aim to deliver orders within the promised timeframe.
Delivery times may vary based on location and external factors.
We are not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.

6. Returns, Refunds & Cancellations

Due to the perishable nature of our products, returns are generally not accepted.
Cancellation requests must be made within a limited time after placing the order (before preparation begins).
Please refer to our Refund & Cancellation Policy for detailed information.

7. Limitation of Liability

Srivian Homemade Chocolates shall not be held liable for:

Any allergic reactions or health issues arising from product consumption (customers are advised to check ingredients)
Delays or damages caused during shipping by third-party delivery partners
Any indirect or consequential damages arising from the use of our products or website

8. Intellectual Property

All content on this website, including images, text, and branding, is the property of Srivian Homemade Chocolates and may not be used or reproduced without permission.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.